![]() By focusing only on high-value prospects, Freshchat helps with increasing website conversion rates. The Freschat bots allow marketers to collect data from customers, quickly qualify leads, as well as auto-upload data to your CRM. The tool has a variety of features that help sales teams, customer support and marketers put together a flawless customer experience. Freshchatįreshchat is the Swiss army knife of live chat. The tool has integrated work management features that allow you to boost productivity with a multi-channel team inbox, workflow, and reporting tools, as well as a knowledge base.įor marketers, Intercom is a revenue growth tool, allowing them to create in-app, email, and push notification campaigns to engage customers, then optimize based on results. With its variety of features for large teams, Intercom is usually a good fit for enterprise companies. The Intercom platform has advanced functionality for larger teams, and you can customize it for both sales and customer support teams. The business messenger tool allows chat agents to interact in real-time with customers, set up personalized messages, and use chatbots to qualify leads and schedule meetings or demos. ![]() It has a slew of advanced functionality that you can use for lead generation, customer engagement, and customer support. Intercom is one of the live chat tools that specializes in enterprise customer communications and B2B chat interactions. Paid plans start at $16 per user/month (requires a minimum of 3 users). You can also have one of the live chat agents call customers via the “Call Me” feature.įree 7-day trial. Thus, it might be the best chat plugin for WordPress when it comes to tech support. This means it’s easier to understand what your customer is thinking, and allows you to have a much quicker response time. The most interesting feature of SnapEngage is that it allows you to see what your visitors are typing before they hit send. SnapEngage integrates with Facebook, Twitter, WeChat, or Zalo.Ĭlients can even reach you via text message thanks to the SMS-to-Chat feature. This is important because it allows you to talk to your customers wherever they are in their journey. ![]() SnapEngage is an omnichannel chat tool that allows omnichannel communication. Upgrade to a paid account to get access to more advanced features, such as workflows and transferring chats to other agents. As a result of these amazing features, this is one of, if not the best chat plugin for WordPress.įree with HubSpot CRM. With all of your business’s contact information in one spot, your team will be sure to provide an excellent customer experience. Whether your website visitors are prospects, long time customers or new contacts, they will go into the appropriate record. You can pair HubSpot live chat with HubSpot’s free CRM, which means the information from the contact forms will directly be saved to your CRM. You can personalize these messages based on the type of audience visiting and you can include an email capture form so your visitors can leave their contact information for you to get in touch later.Ĭustomize your chatbot in order to qualify leads or guide visitors to the product they are looking for. HubSpot live chat allows you to set up specific messages for certain webpages on your site. It allows you to integrate live chat with HubSpot’s CRM, email marketing tools, and customer support software. HubSpot’s WordPress plugin offers live chat for your website among other sales, marketing, and customer support features. Here’s a list of 27 best WordPress live chat plugins that will absolutely help you delight your customers.
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